Values

  CUSTOMER 1ST

 

  AGILE

We deliver satisfaction by putting the CUSTOMER 1ST

We understand what our customers want and we advise them on the best solutions for them

We work in partnership with our customers to add value with our solutions

We act with integrity to generate customer satisfaction, trust and loyalty, we deliver what we say we will

We make it easy for our customers to work with us

 

We’ll always remain AGILE

Our people, technology and processes adapt to keep pace with the market and our customers’ needs

We develop efficient and effective processes that reduce bureaucracy

We empower our people to make decisions based on our values, policies and SOP's

We make mistakes but we acknowledge them, find solutions and share what we have learnt

 

  RESPECT

 

  PEOPLE

We operate our business with RESPECT

We work in a responsible and accountable way, respecting people and the environment

We respect laws, rules and regulations, ensuring safe and reliable ways of working for all our people, customers and visitors

We treat people how we would like to be treated

We respect others by doing what we say we will

 

Our PEOPLE are our business

Everyone is part of a team that strives to create a dynamic and energetic work environment

We aspire to create a partnership approach that ensures Together Everyone (our people & customers) Achieves More

We aim to help all our people reach their full potential

We respect everyone’s contribution and praise good work

 

  INNOVATION

 

  QUALITY

We take an INNOVATIVE approach at all times

We empower people to express their ideas, we are open minded about solutions and we welcome fresh thinking

We strive for continuous improvement, we learn from success and failures and share our knowledge

We are courageous innovators but we keep things simple

Our innovations add value for our customers and ourselves

 

QUALITY is everybody’s job

We build our processes to get it right first time

We make sure that everyone knows what excellence looks like

We never ignore something that we think may be wrong

We invest in our people, processes and technology to ensure quality is embedded in everything we do