Fulfilment for ecommerce

The importance of excellent fulfilment for ecommerce.

All successful online retailers have one thing in common: an excellent ecommerce fulfilment process. Getting product from A to B smoothly is crucial as delays, fulfilment errors, or even failure to deliver can harm your business’ reputation as it directly impacts the customer experience. Not only is it a reputational issue, but poor ecommerce fulfilment logistics can also drive up costs and eat into profits. 

A good fulfilment process for ecommerce is of vital importance to any brand. Efficient ecommerce fulfilment ensures that customers receive their orders quickly and correctly – this streamlined ecommerce fulfilment process plays a large role in good customer experience and overall satisfaction. Your satisfied customers leave positive reviews and repeat business.

At ASCG, we are experts at delivering excellent ecommerce fulfilment solutions that give you a competitive edge.

What is fulfilment for ecommerce?

Ecommerce fulfilment is the end-to-end process of fulfilling an online customer order, from the moment the order is placed to the moment it is delivered.

Ecommerce fulfilment includes the following: 

• Inventory management is vital to the ecommerce fulfilment process, ensuring regularly updated and accurately maintained inventory so that orders can be verified and accepted.
• Order processing involves checking product availability, processing payment and sending an order confirmation. This is verifying and accepting the order that confirms it can be fulfilled. 
• Picking and packing is done once the order has been confirmed and is picked and packed from the warehouse.
• Labelling and shipping is done after packaging and it is then sent to the appropriate carrier.
• Delivery ensures that the package arrives at the correct destination, undamaged and within the expected time frame.
• Returns process handled efficiently with reverse logistics in place, for quickly returning items to the marketplace.

The bespoke solutions we put in place for you at ASCG ensure that your ecommerce fulfilment is optimised, integrated and maintained so that your fulfilment works seamlessly for your business and customers alike.

Technology-driven ecommerce fulfilment

We can provide a tailored solution for fast, efficient and cost-effective order fulfilment for ecommerce to both your B2B and B2C customers.

Using system integration and automation, we drive efficiencies and deliver cost-saving initiatives by streamlining processes and minimising manual intervention and administration. We design, develop, and implement bespoke ecommerce fulfilment solutions, ensuring the correct IT systems, resource models, and infrastructure are used to achieve consistent performance.

At ASCG, we operate from strategically located, fully bonded fulfilment centres in the UK, Europe, and Asia and have the agility to scale up rapidly to meet seasonal fluctuations and unexpected volumes. Each site operates on one IT platform, combining traditional warehouse management system (WMS) capabilities with a fully integrated e-fulfilment module. We have introduced unique product identification and bar code technology to provide stock visibility from inbound to dispatch, with real-time milestone reporting and online booking via our customer portal.

For e-commerce customers, we provide a tailored solution for fast and efficient order fulfilment for ecommerce, with fully integrated transport solutions for seamless carrier management (own fleet or third party).

Vector underpins our fulfilment for ecommerce service and manages core processes to maintain visibility throughout the product journey.

All of our ecommerce fulfilment operations are supported by our award-winning Vector software, which provides our customers with real-time information that ensures they always know everything they need to know about the status of their orders.

To find out more contact our Omnichannel Solutions team click here to submit an enquiry.